What others say


Our customers say it best

It really happened
"Wow - it really happened - we have checks and a chunk of cash in the bank account! Thank you for all your diligence in getting this done. I truly appreciate your keeping us in the loop throughout. It's going to be really fun seeing all those statements next month with zero balances. "

A tremendous help
"My dependant status has been changed ... I'm waiting on payroll to complete my W5. Thank you for your time and advice. You have been a tremendous help to me and my family."

A non-judgmental approach
"Thanks for your help today. I really appreciate the information you provided. And equally as important, you didn't play the blame or shame card, and I really appreciate that. You have a non-judgmental approach and that has not always been my experience in speaking with people performing the job you do"

I can retire comfortably now
"I was reluctant to retire because I did not think I had enough to live on. Talking to you makes me feel more comfortable that I can retire comfortably now"

Hope
"You gave me hope. I thought my financial situation couldn't be helped. I did not know I had resources to tap into. You made me aware"

A better decision
"You gave me a lot of information. I feel that I can make a better decision for investing for my retirement"

Caring about people and about helping them
I wanted to thank you for taking the time to talk with me today and for giving me some options to think about. And thanks also for all the e-mails with helpful information that you sent too. You are very easy to talk to and you care about people and about helping them. You weren't judgmental at all and I really appreciated that. It took me well over a year, maybe longer, to sum up the courage to make that call and I was lucky to get a caring person on the other end of the phone.

You even offered me your phone number and invited me to call you again if I needed more help. That shows your character and I hope your superiors realize they are indeed fortunate to have you on their team. I would like you to forward this to your manager, as you deserve to be recognized as a great and dedicated employee!

Towner. N.

Very impressed
Just wanted to touch base and thank you for the great follow up on the Identity Theft situation we had here a couple of weeks ago. Y. from [company] was very impressed with the contact she had from your representative -- I believe her name was Jennifer -- and she was very impressed with the information she received from CLC!! She's a very happy camper right now. Thank you SO much for your willingness to help her out even if she wasn't eligible. The good news is that she will also be showing the information to her boss and suggesting that they add it as a benefit!! Could result in more business for both of us!

Thanks again for your outstanding response to this kind of "weird" situation. You are great!!

Faber, J. - Omaha, NE

A relief
Good evening. I apologize for not writing sooner. THANK YOU very much for all of your assistance last week. I received the TU report and it really is a relief seeing we are not being victimized again. However, I do know I have some homework to do to protect us even farther. I am amazed at all of our names (aka's) for the reason people do not understand a hyphenated last name. I saw J. on Saturday and told him how amazing you were in helping me. He was happy that I was so pleased.

Thank you for taking so much time to help me!!

Salinas-Bentley, T.

Really impressed and pleased
My Name is Orlando and I was recently a victim of identity fraud. On Sep.28, 2003, I found out that someone got my password for my e-bay account and had access to all my personal information, including my credit card numbers. I remembered that at work they offer a program with "Legal Assistance". I called CLC and I was really surprised with the quick response I received.

I first spoke with Melanie who then transferred me to Jennifer in customer service. Jennifer connected me to Mr. Troy Morgan in their Identity Fraud department. Mr. Morgan informed me of all my options and that he also had a "Fraud Alert Kit" which he sent to me. Following the steps that Mr. Morgan told me to do and by exchanging several e-mails and phone calls with him, I was able to contact all of the people I needed to in regards my issue.

I was really impressed with the Fraud alert kit, all the personal touches, and how everyone was willing to help especially since I am in a different time zone (Puerto Rico). I am really pleased with the service that I received from CLC. Because of the quickness and quality of the services I was able to resolve my situation, I am really thankful that there are these services out their available to us.

Orlando, San Juan, Puerto Rico

I'm convinced, sign me up